If something you ordered from Five Star Furniture is not what you hoped for, we will make the return process as easy as we can.
Return Summary
- Return Period: 30 days after delivery
- Restocking Fee: None ($0.00)
- Return Method: By mail
- Return Shipping (Damaged or Defective Items): Free, with a prepaid label provided by us
- Return Shipping (Change of Mind): Paid by the customer
- Refund Timing: Within 10 business days after approval
How to Request a Return Send an email to support@fivestarfurniture.store that includes:
- Your full name and order number
- The item you want to return
- The reason for the return, such as damage, wrong item, defect, or change of mind
Returns must be approved before they are sent, and we cannot accept unapproved returns. After approval, we will send the return address and clear instructions.
Return Conditions
- The item must be unused and in the same condition as when it was delivered.
- It must come back with its original packaging, manuals, and any included accessories.
Return Shipping Costs
Damaged or Defective Items If an item arrives damaged or has a defect, we pay for the return by providing a prepaid label.
Change of Mind or Wrong Order If you are returning an item because you changed your mind or ordered the wrong product, you pay the return shipping. Original shipping fees, if any, are not refunded.
Problems With Your Delivery
Damage During Shipping Contact us as soon as you spot it. We will help you and, if needed, start a carrier claim.
Wrong or Defective Item Tell us within the 30-day return period and we will work to resolve it quickly.
Refunds When we receive and inspect your return, we will email you to confirm whether the refund is approved. Approved refunds go to your original payment method within 10 business days. Your bank or card provider may need extra time to post it.
Exchanges If you would like a different item, return the original first. Once the return is approved, place a new order for the replacement.
Contact Us Questions about a return or refund? We are glad to help.
Email: support@fivestarfurniture.store Phone: +1 410-553-4934 Address: 7546 Ritchie Hwy, Glen Burnie, MD 21061, United States Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
Related pages: Shipping Policy, Privacy Policy, Terms of Service, FAQs, and Contact Us.
