Welcome to Five Star Furniture! Here are answers to the questions we hear most often.
Shipping
Do you ship internationally? No. We currently ship within the United States only.
How much is shipping and how long does it take? Shipping is free on every order. Processing takes 1–2 business days and carrier transit takes 3–5 business days, so most orders arrive in 4–7 business days. See our Shipping Policy for full details.
How do I track my order? We email you a tracking number once your order ships. You can also check status on our Orders Tracking page.
Payments & Security
Which payment methods do you accept? Visa, Mastercard, American Express, Discover, and Diners Club, processed securely through Stripe in USD.
Is it safe to pay on your site? Yes. Stripe processes every payment under PCI DSS Level 1 standards with SSL encryption, and we do not keep your full card details.
Orders & Returns
What is your return policy? You can return an item within 30 days of delivery. Damaged or defective items qualify for free return shipping. Read the full Returns and Refund Policy.
How do I start a return? Email support@fivestarfurniture.store with your order number and photos of the item. Once approved, we will send return instructions and a prepaid label if it applies.
Our Products
Are your products new? Yes. Every item we sell, from furniture to mirrors and accent pieces, is brand new.
How can I contact customer support? We can help with product questions, orders, and returns.
Email: support@fivestarfurniture.store Phone: +1 410-553-4934 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We aim to answer every email within 24 business hours.
Related pages: Contact Us, Shipping Policy, Returns and Refund Policy, Privacy Policy, and Terms of Service.
